AFILogistics’s Network Operations Center (NOC) services are your guarantee for worry-free performance of your digital cinema network. From our dedicated NOC*, we can permanently monitor every projector, server, theater management system, and automation controller in your theater. When staff resources are at a premium, AFILogistics’s NOC offers you 100% confidence that your valuable assets are being cared for.
Less need for travelling and on-site interventions
Faster issue identification and resolution
Higher uptime & lower operational costs
No need to install and learn complex applications
AFI NOC services specialises in providing services to small business of all kinds — whether you are based in a small office, home office or even a mobile office. But we are by no means limited to “traditional” business either — we have experience in dealing with non-profit organizations and goverment, for example. We also host websites and groups.
Not from NOC services. You may make as many updates to your site as you wish, whenever you wish. Note that, if you contract with a third-party to design or maintain your website, there may or may not be a fee for making changes to your site; however, this fee would be subject to the contract between you and them and would not involve NOC services.
AFILOGISTICS provides 24×7 Network Operating Center (NOC) services to its fiber and satellite customers. AFILOGISTICS Service Desk is central to the NOC and is staffed 24×7 with dedicated NOC professionals in a variety of roles, working together to provide a personal and hands-on approach to all your support needs. The NOC Service Desk acts as the single point of contact for each customer and monitors all events, tickets and escalations by reacting to problems appropriately, considering their priority and impact on your business. In short, the goal of the NOC Service Desk is to perform the necessary activities to restore your service as quickly as possible.
NOC 24×7 NOC Service Desk Team
- NOC Service Desk Associates
- NOC Support Engineers
- NOC Manager
NOC Service Desk Functions
- Acts as Central Customer Contact
- Follows customized support process
- Detects & records events
- Investigates & prioritizes incidents
- Notifies & consults with customers
- Escalates & resolves incidents
- Manages life cycle of trouble records
- Mediates issues with vendors and carriers
Key NOC Service Features for the Virginia and Djibouti Teleport Facilities
- 24×7 NOC Service Desk 24×7 NOC Monitoring
- Incident & Problem Management
- Web-Based Reports
- Traffic shaping and protocol filtering services